Frequently Asked Questions
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- Q. Will Harvey Head Cleaner clean a printer which is already clogged?
- A. Sorry, Harvey will help keep a printer running clean, but it won't clean an already clogged head.
Q. Why won't Harvey Head Cleaner work on my Mac?
A. It's a language thing. We're working on a Mac version now. If you e-mail us we'll notify you when it's ready for Mac.
Q. How often should I schedule Harvey to print?
A. That depends on your environment. In a warm, dry environment ink will dry faster than in a cool, humid environment. We have a default setting of daily at
3 AM, but this really assumes the harshest environment - dry and hot, with
airconditioning turned off in the afternoon and on weekends. If A/C is off on week-
ends, you should schedule Harvey for Saturdays and Sundays and once during
the week, say Wednesday. In the best of environments, twice per week is
recommended.
Q. What happens when the computer goes into standby mode?
A. Harvey will wake up the computer long enough to print a small pattern.
Q. Won't leaving the printer turned on dry out the ink?
A. No. Unlike laser printers, inkjet printers do not generate heat. When an inkjet
is left on, it goes into a "standby" mode and uses virtually no power.
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