Technical Support |
Tech support for Harvey Head Cleaner is available by e-mail at support@harveyheadcleaner.com. We always respond within one business day.
In your email please include the Harvey Head Cleaner transaction ID (or date of download), the version of Harvey being run, and the operating system of the computer it's on.
We prefer to assist by email whenever possible as we find it to be more accurate and effective.
Telephone assistance is available M - F, 9 - 5, Eastern, at 352-281-4184, but please email first.
We are always happy to help.
SOME COMMON DIFFICULTIES:
Printer connections - Networked printers aren't a problem, so long as Harvey can access the printer at the scheduled time. If the printer is connected directly to another computer which is turned off, Harvey may not be able to print to that printer. Similarly, Harvey cannot switch an A-B Box if one is on the route to the printer.
Some USB Hubs seem to dilute the signal and will prevent Harvey from awakening a sleeping printer. If Harvey fails to awaken a sleeping printer, try connecting the printer directly to the computer instead of to a hub.
Vista and Windows 7 like to get permissions for everything. If you encounter installation problems, ensure that you're logged in as systems administrator.
support@harveyheadcleaner.com